Glossary

KPI

A KPI, key performance indicator, is the one number that tells you whether a goal is being met. On social media it might be bookings from posts, saves or new followers.

A KPI follows from a goal, not the other way round. A gym that wants new members watches trial sign-ups from posts. A brand that wants to be remembered watches reach and saves.

Keep a KPI to one or two numbers per goal and check them over the same period every time. Likes are rarely a KPI on their own, as they say little about what the business needs.

Example

A restaurant's goal for a month is more weekday bookings. Its KPI is the number of bookings made through the link in its posts.

Words are easy.
Posts take a plan.

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